Behavioral examples demonstrating my skills and experiences using the STAR method (Situation, Task, Action, Result).
At SystMD, a client's legacy website was outdated with poor load times and an unresponsive design. The business was losing potential customers, and our small team lacked a clear plan to tackle the full redesign within a tight deadline.
I stepped up to lead the project from start to finish. I organized a discovery phase where I analyzed user behavior and competitor sites, then created a responsive design system. I coordinated with the client through weekly check-ins to ensure alignment, and helped my team members implement modern UX practices. I also implemented performance optimizations to address the slow load times.
We delivered the redesigned site on time. Client web traffic increased by 20%, and page load times dropped by 30%. The client praised our work, and my manager recognized my leadership by giving me ownership of future web projects.
While working as a Custom Solutions Programmer at Velo Anesthesia, I noticed the billing team manually processing insurance payments and tracking accounts receivable in spreadsheets, which was time-consuming and error-prone.
Without being asked, I researched automation solutions and built a custom program that automated electronic billing and AR tracking. I consulted with the billing team to understand their workflow, designed a user-friendly interface, and integrated the system with their existing cloud database. I also trained staff on the new tool.
The automation reduced billing processing time by an estimated 60% and virtually eliminated data entry errors. The owner praised the initiative, and the program is still in use today, handling thousands of transactions annually.
In my MGT2010 course, I was part of a team partnering with Citibank to develop a marketing strategy targeting Hispanic homebuyers in Miami. We had diverse perspectives on how to approach the campaign, and tight deadlines to deliver our pitch.
I contributed by taking full ownership of the website concept and user journey design. I facilitated team discussions to align on our mural and care package strategies, making sure everyone's ideas were heard. I also collaborated closely with teammates on the pitch deck other deliverables to create a cohesive final presentation.
Our collaborative effort produced a comprehensive campaign strategy that the client found compelling. Citibank employees praised our creative approach and execution. We successfully delivered all deliverables, including a live demo website, on time.
At SystMD, a new client approached us with their own webite for an audit. They were experiencing customer complaints about their site being too slow and difficult to navigate on mobile devices. This was directly impacting their lead generation and revenue.
I performed a full technical audit, identified bottlenecks in the legacy codebase and oversized media files, and proposed a reimplementation with responsive layouts. I rebuilt the site using modern frameworks, implemented image optimization and lazy loading, and simplified the navigation structure based on user testing feedback.
The solution reduced page load times by 65%. The client reported improved customer engagement and a noticeable uptick in quote requests. My manager recognized this success by trusting me with additional high-value redesign projects.